The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer ...

The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state ...

In a letter Monday, the state Department of Public Utilities scolded National Grid for failing to bill 35,000 customers ...

A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...

The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.

The Massachusetts Department of Public Utilities is taking action against National Grid, limiting how much it can collect from customers after months of billing failures and fining the company ...

The DPU says the utility company can not charge more than 60 days of backpay after months of billing failures thousands of ...

BOSTON (WHDH) - The Massachusetts Department of Public Utilities (DPU) says around 35,000 customers didn’t get their monthly bills when off-peak rates took effect in November. When National Grid ...

WARWICK – Rhode Island Energy has agreed to pay nearly $8 million to compensate ratepayers for a billing manipulation scheme that occurred under the watch of National Grid, the previous owner of ...

Rhode Island Energy will pay nearly $8 million to compensate ratepayers for a billing scheme that occurred under National Grid, the previous owner. National Grid intentionally misfiled invoices in ...