The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.

State lawmakers and utility companies faced a deluge of customer complaints ... adjusted rates with Massachusetts on Monday, and National Grid and Eversource each proposed at least a 10% reduction ...

Since the bill relief and recovery will be based on gas usage, National Grid says an average customer could get up to a $40 break on their bills in March and April. The company says that average ...

The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer ...

A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...

THROUGH THE MAIL OR ONLINE. I SHOULDN’T HAVE TO BEG FOR MY BILLS AS A CUSTOMER. IT’S FUELING ANXIETY OVER HOW MUCH THESE CUSTOMERS MIGHT OWE ONCE. NATIONAL GRID FINALLY DOES GET ITS ACT TOGETHER.

Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state regulators to crack down.

See reviews below to learn more or submit your own review. National Grid has delivered electricity and natural gas services to the northeastern United States and the United Kingdom since the 1990s.

Residents packed a Utilities Committee meeting Tuesday at City Hall to voice outrage over spiking gas bills and delivery charges. Facing a panel of city councilors and representatives from National ...