AT&T will offer bill credits for outages to 'make it right' with customers
U.S. telecom giant AT&T said on Wednesday it would offer bill credits for network outages as part of a new initiative to attract customers, after the industry experienced several significant disruptions in 2024.
AT&T to offer bill credits for network outages, Reuters says
AT&T said it plans to offer bill credits for network outages as part of new efforts to draw customers, Reuters’ Harshita Mary Varghese
AT&T Says It Will Now Credit You for Outages and Long Customer Service Wait Times
It is part of an effort by the company to improve its customer service. AT&T says that it wants to improve its customer service, and one way in which it is going about that is by crediting customers for internet outages and long wait times on the phone.
AT&T to credit qualifying customers after service outages: Who is eligible?
AT&T’s promise also comes with a list of stipulations for eligibility, which can be found at ATT.com/guarantee. Among them, the company says outages must impact at least 10 or more towers, and users must be connected to one of the affected towers at the time of the outage.
AT&T to Credit Customers After Internet Outages
AT&T announced on Wednesday that it would start crediting customers for internet outages and long wait times, the latest initiative in a yearslong effort to revamp the company’s customer service. Starting Thursday,
AT&T Launches New Guarantee, Promises to Compensate Customers for Outages
AT&T today announced a new AT&T Guarantee customer service initiative that offers "an elevated experience" with
AT&T will credit you for a day’s service after some fiber or wireless outages
AT&T has announced a new “AT&T Guarantee” program promising better communication around outages and compensation that includes bill credits for a day’s service when the outage meets certain thresholds,
news10nbc3h
Consumer Alert: AT&T director details new guarantee for wireless customers
AT&T is introducing a new guarantee for their wireless cellular service, becoming the only provider to offer such a promise ...
Reuters11d
AT&T, Verizon targeted by Salt Typhoon cyberespionage operation, but networks secure
Companies confirm being targeted by Chinese-linked Salt Typhoon hacking operation Networks now secure and out of threat Companies say they are working with law enforcement and government officials ...
SecurityWeek1d
Critical Infrastructure Ransomware Attack Tracker Reaches 2,000 Incidents
Temple University’s Critical Infrastructure Ransomware Attacks (CIRA) database now contains over 2,000 entries.
Mashable10d
AT&T and Verizon give 'all clear' after Salt Typhoon attack
Telecom giants AT&T and Verizon have assured the public that their networks are secure following a string of cyberattacks attributed to a China-linked hacking group known as Salt Typhoon. SEE ALSO ...
The Vindicator7d
2 Pa. men nabbed in Columbiana AT&T heist
CANFIELD — Trey D. Bell, 34, of Pittsburgh, was arraigned Tuesday in Mahoning County Area Court in Canfield on charges of aggravated robbery, kidnapping, receiving stolen property and possessing ...
Arise11d
No Foreign Military Bases Allowed in Nigeria, Says NSA Ribadu
NSA Ribadu has clarified that Nigeria refused US AFRICOM base request, maintaining sovereignty and denying all foreign ...
NFL Top Performers-Rushing
Saquon Barkley, PHI at LAR 11/24 (26 att., 2 TD) ...
Arrest of AT&T rep highlights why it's important to always double-check what you agree to
While many customer service reps are dedicated employees who would never attempt fraud, there are bad actors, and accidents ...