AT&T to Credit Customers After Internet Outages
Starting Thursday, individual AT&T customers and small businesses that experience a fiber outage of more than 20 minutes or a wireless outage of more than an hour will automatically receive a full-day bill credit. Customers who call the company’s technical support line and are put on hold for more than five minutes will receive a $5 Visa gift card.
AT&T to credit qualifying customers after service outages: Who is eligible?
AT&T’s promise also comes with a list of stipulations for eligibility, which can be found at ATT.com/guarantee. Among them, the company says outages must impact at least 10 or more towers, and users must be connected to one of the affected towers at the time of the outage.
AT&T to offer bill credits for network outages, Reuters says
AT&T said it plans to offer bill credits for network outages as part of new efforts to draw customers, Reuters’ Harshita Mary Varghese
AT&T Says It Will Now Credit You for Outages and Long Customer Service Wait Times
It is part of an effort by the company to improve its customer service. AT&T says that it wants to improve its customer service, and one way in which it is going about that is by crediting customers for internet outages and long wait times on the phone.
AT&T will offer bill credits for outages to 'make it right' with customers
U.S. telecom giant AT&T said on Wednesday it would offer bill credits for network outages as part of a new initiative to attract customers, after the industry experienced several significant disruptions in 2024.
AT&T Launches New Guarantee, Promises to Compensate Customers for Outages
AT&T today announced a new AT&T Guarantee customer service initiative that offers "an elevated experience" with
AT&T will credit you for a day’s service after some fiber or wireless outages
AT&T has announced a new “AT&T Guarantee” program promising better communication around outages and compensation that includes bill credits for a day’s service when the outage meets certain thresholds,
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