With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

Infotainment systems like Android Auto have made smart phone integration a big pro in car buying in recent years, but they ...

Ben Khalesi covers the intersection of artificial intelligence and everyday tech at Android Police. With a background in AI and data science, he enjoys making technical topics approachable for those ...

Recent findings suggest that Samsung’s upcoming One UI 8.5 update will introduce automatic call screening, replacing the manual Bixby system. The AI feature will auto-answer and transcribe calls, ...