OTTAWA, Canada, Dec. 3, 2018 /PRNewswire/ -- InGenius® Software Inc., a computer telephony integration (CTI) innovator, is proud to have partnered with Microsoft to deliver a CTI integration with the ...

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Zendesk stands as a popular choice for businesses aiming to improve their customer experiences. However, there is a problem of seamlessly integrating Zendesk with other tools that can simplify the ...

LAS VEGAS & PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, today announced the release of the latest edition of ServiceDesk Plus - MSP, the company’s web-based ...

The setting is a company’s order department. The phone rings, and as the call is routed to a customer service agent, the incoming telephone number is computer-matched with its customer database. The ...