Effective call center workforce management delivers cost savings while improving agent and customer experiences. Providing ...

Call centers and contact centers fall under this ... and skills based routing. Adobe Experience Manager (AEM) is the foundation of the Adobe Experience Management solution. AEM is a platform ...

We list the best call center software, to make it simple and easy to setup and use a single software platform to manage all incoming calls. Call centers used to something only enterprise companies ...

There may be a reason. A new study by CMP Research, a market intelligence firm for the customer management industry, suggests many call center workers are at the end of their rope. It says ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

Outsourcing call center operations has become a common practice ... robust training programs, and strong management practices. It’s important to thoroughly vet potential partners, checking ...

AI is changing the way call centers operate, promising to make life easier for agents and customers. HubSpot’s report revealed a staggering 92% of customer relationship management leaders say AI ...

Medigap Life is one of the nation’s top insurance agencies that focuses on Medicare insurance products. Thousands of individuals and families work with Using Convoso's rich suite of call center ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry survey, shedding light on t ...