Chatbots will increasingly empower rather than replace call centre agents as more organisations come to grips with the limitations of the technology. That is according to Sami Ammous, Avaya’s ...

Recognising that stress and burnout are common in the workplace, and even more so within contact centre employees, collaboration and contact centre technologies provider Webex has unveiled AI-powered ...

In the press recently there was a story about Seattle-based financial tech firm Gravity Payments CEO and founder, Dan Price, who recently announced that over the course of the next 3 years he is going ...

Can fine words stop offshoring and repair the sector's reputation? The French social affairs minister, Jean-Louis Borloo, has announced new measures designed to help rejuvenate the call-centre sector ...

These days, contact centres can operate from anywhere – even the cloud. When Whangārei District Council needed an urgent update to its telephony system across two contact centres, it called on ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. Amex was joined in the funding round by existing investors ...

LONDON--(BUSINESS WIRE)--8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced the Manchester City Council selected 8x8 Contact Centre to keep vital ...

I AM speaking to a man on the phone – but he’s not the only one listening. As I talk, software is analysing my voice, measuring the speed of my speech, and building a graph that shows how the ...