In many ways, the Internet of Things (IoT) and IT Service Management (ITSM) are natural allies. IoT devices provide data-backed insights that provide more efficient IT service delivery, and ITSM helps ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

Choosing an ITSM platform can feel a bit like choosing a long-term partner: you’re not just buying features, you’re ...

IT service management, or ITSM, is a term "that refers to implementing, managing and delivering quality services in the best possible way to meet the need of [and add] value to a business." To better ...

Cloud computing, mobility and other emerging technologies are fueling a sweeping change in how organizations deliver and support IT services. With such a large-scale shift happening across the ...

As the IT Service Management landscape continues to grow, Atlassian’s latest move aims to bring IT operations and development teams closer together. Doubling down on its IT Service Management (ITSM) ...

The financial service industry is based on seamless operation, data security, and quality customer service. In particular, information technology service management requires extremely sophisticated ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...