HIMSS and the Cleveland Clinic are now accepting speaking proposals for the 10th annual Empathy & Innovation Summit, the world’s largest, independent conference devoted to improving the patient ...

Dr. Adrienne Boissy's title at the Cleveland Clinic is chief experience officer, and her mandate is to improve and optimize the patient experience. But one of Boissy's strongest contentions is that ...

Cleveland Clinic’s strategic priorities are patient safety, quality and patient experience, according to the health system’s “2012 United Nations Global Compact Report: A Communication on Progress to ...

At the Pop Health Forum last fall, Cleveland Clinic Chief Experience Officer Dr. Adrienne Boissy talked about her definition of patient engagement, and how much bigger it is than just apps. At the ...

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Cleveland Clinic patients will soon be able to schedule certain elective surgeries and procedures at the system’s main campus on Saturdays, a move aimed at improving access and reducing care delays.

Despite so many myths about how difficult ramping up patient engagement efforts can be, it is possible and realistic at scale, according to Cleveland Clinic’s chief experience officer Adrienne Boissy, ...

“If any health care system tells you they're perfect, it’s not a health care system you want,” Vice President F. Scott Ross said.

CLEVELAND, Ohio -- Soon, Cleveland Clinic patients receiving outpatient care will read appointment summaries generated by artificial intelligence. Later this month, at some U.S. outpatient locations, ...

As a retired registered nurse with 40 years of experience, I was outraged to read in your coverage of the State of the Clinic address Jan. 27 that the Cleveland Clinic has experimented with using ...