In a world full of messages and videos, voice remains the most powerful tool we can use to retain customers. This is largely down to emotional intelligence. When it comes to customer service, ...

I wrote today’s post for RingCentral; it covers the power of communication in the customer experience and includes how AI can redefine your communication strategy for better customer engagement.

One of the most valuable business investments you can make is in establishing and maintaining strong connections with your customers. You don't achieve sales, revenue and retention goals with shallow, ...

The cornerstone (among many other things) of every successful company is communication. It’s part of every type of relationship. Those among co-workers, clients, customers, managers, and such. When ...

Technology is changing the way businesses communicate, support, and build relationships with their customers. Whether it’s through email campaigns, social media posts, or automated messaging on ...

Effective customer service requires a balance of automation and personalization. Automation tools like chatbots are cost-effective and can provide 24/7 support, but too much reliance on them can ...

There's no question that Short Message Service (SMS) text messaging has changed the way we communicate. But the technology, first developed more than 40 years ago, is showing its age. Users are ready ...

Consumers are confused about tariffs, and brands need to find a way to reach them with the right messaging about the potential for volatile pricing. Eight in 10 consumers believe they have at least ...