When we sat down to ponder what to include in this special electronic supplement from the editors of Call Center Magazine, the first question we asked ourselves was: What will people be talking about ...

COLORADO SPRINGS, Colo.--(BUSINESS WIRE)--The International Customer Management Institute (ICMI), in partnership with Five9 (NASDAQ:FIVN), today released ICMI’s Guide to Contact Center Metrics (First ...

PRINCETON, N.J. The latest contact center industry best practices and product solutions will be presented during the Call Center Demo & Conference in Miami, in February, conference organizer ...

DALLAS, Oct. 10, 2012 /PRNewswire/ -- LiveLOOK, a leader in co-browsing technology for sales and customer service, announced the launch of its new Live Chat solution today at the ICMI Call Center Demo ...

* Lots of excitement at this year’s Call Center Demo/Western Telework Conference What a difference a year makes. At last week’s Call Center Demo Show and Western Telework Conference in Dallas, the ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions available ...

Cincom Systems' Synchrony customer experience management solution continues its run of success by winning the Call Center Demo & Conference - Dallas Best of Show Award. Synchrony was also recently ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

A call center, or contact center, is an office that handles calls, emails, chat or other contact methods to help customers. Learn how they work. Customer service hub. The call center is often used as ...

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...

Providing excellent customer service requires reliable communication and timely responses. That can be easier said than done with so many communication channels to monitor, including phone, email, ...