Forbes

How AI Is Helping Companies Rethink Customer Care

There’s nothing worse than a bad customer experience. In fact, 66 percent of customers say that a bad experience can actually ruin the rest of their day. And whether or not we’d like to admit it, most ...
jdpower

Digital Channels Improve Wireless Customer Care Experience, J.D. Power Finds

TROY, Mich.: 1 Feb. 2024 — Overall wireless customer care satisfaction has increased thanks to a boost in satisfaction with digital channels, according to the J.D. Power 2024 U.S. Wireless Customer ...
Forbes

Three Ways Leaders Can Raise The Bar On Customer Care

The past few years have tested the flexibility and resiliency of the insurance industry, and many other businesses, to overcome significant obstacles. This year is no different. We’re facing ...
jdpower

Wireless Call Center Satisfaction Increases for Fifth Consecutive Volume, J.D. Power Finds

TROY, Mich.: 1 Aug. 2024 — Overall satisfaction with wireless provider call centers has increased 13 points (on a 1,000-point scale) from a year ago, according to the J.D. Power 2024 U.S. Wireless ...