Most business owners dread customer complaints. But what if every angry email could make you money? What if your refund requests held the key to your next successful product? What if negative reviews ...
Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. On July 18, Bob Newhart, a famous comedian and actor, passed ...
The customer complaints received by the Consumer Financial Protection Bureau are not just a list of grievances. They are a vital source of information for banks and financial services firms, and must ...
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