The most advanced organizations are using adversarial simulation to stress-test AI against edge cases, confusion, and hostile ...
Hayete Gallot joined Google in April 2025 to spearhead a new division focused on helping customers adopt the company's cloud ...
Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the interoperability challenge by functioning as a universal adapter for AI agents.
As trust erodes and AI accelerates, Experience 5.0 emerges as the framework connecting technology, ethics and human value.
B2B renewals are won or lost 180 days before the contract expires. Dow serves as the gold standard for linking experience to ...
Tipping has evolved from a hospitality tradition into a widespread expectation across many service sectors, including ...
Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There is an old saying that customer service happens when ...
Today, Transcom released 2026 CX Trends: Paradoxes Leaders Can't Ignore, an industry report designed for enterprise customer experience, operations, and digital transformation leaders. The report ...
Forbes contributors publish independent expert analyses and insights. I explore personal branding and storytelling in the digital age. Jun 04, 2024, 12:00pm EDT Transform your customer interactions ...
This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. The customer experience practice is facing fresh headwinds and ...
Austin-based ATX Construction Handyman & Remodeling LLC rolls out a customer-first home services approach with ...
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