Unexpected disruptions can throw your business into disarray, leaving customers frustrated and staff overwhelmed. Even more concerning is that much of this chaos can be prevented with the right tools.
The fate of customer frustrations rests on your agent interactions. How well (and how often) your team members turn upset into victory determines if customer frustration simmers out or boils up. But, ...
PUNE, India, Feb. 5, 2020 /PRNewswire/ -- With increased competition, the importance of customer loyalty is ever increasing. For firms to grow exponentially, customer loyalty plays a very important ...
Black Diamond Solutions was chosen to develop an improved customer queue-management system for Int-AR-act so that they could effectively compete in that marketplace. A customer 'call forward' system ...
The sight is all too familiar in businesses across the globe. A customer joins a queue, waits for a few minutes, glances around with growing impatience, checks their watch or phone, and then simply ...
Amman, 3 Feb, 2008 - Cairo Amman Bank (CAB) signed an agreement with OFFTEC - Part of OFFTEC Investment Group - to be the first in the Kingdom to implement a centralized customer queue management ...
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