We’re doing some research into what it’s like to work at customer service contracting firms such as Working Solutions, Concentrix, Arise, KellyConnect, Sykes, LiveOps, NexRep, Sitel or Direct ...
In this edition of CMSWire TV's Beyond the Call, Dom Nicastro, editor-in-chief at CMSWire, is joined by Marietta Silva-Allison, principal leader of customer experience at Intuit TurboTax. Marietta ...
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