One of the agency’s goals is that half of all transactions will be completed on the DMV website, reducing the need for in-person visits. The North Carolina Division of Motor Vehicles is kicking off a ...

Customer service plays an important role in retaining clients and preserving the flow of repeat revenue. You also can take steps to use your customer service policies as a strategic advantage over the ...

Echopass – Enterprise organizations often think of customer service as an unavoidable fact of business, a necessary expense. Rethink customer service, however, and it can become a strategic weapon ...

Small-business owners can maintain their customer bases and increase sales by creating proactive customer service plans to keep buyers happy. Just because you're not receiving complaints or returns ...

Duncan is an award-winning technology industry analyst, specialising in cloud computing, blockchain, martech and edge computing. Although most consumers say customer service is pivotal in shaping ...

We’ve seen time and again that the high-growth brands and unicorns of 2019 have embraced digital transformation with a key focus on elevating the customer experience. So why does it seem like so many ...

Opinions expressed by Entrepreneur contributors are their own. Strategic planning is an organization’s process of defining its strategy or direction and making decisions on allocating its resources to ...

When it comes to connecting with customers online, a number of multichannel and ecommerce retailers are still stuck in the “customer support” mindset; one that views contact with a customer as a ...

Providing excellent customer service is key to retail success in good economic times as well as in a questionable economy. Although retailers may be taking a more careful approach to their business ...

The North Carolina Division of Motor Vehicles has unveiled a five-year strategic plan to improve customer service. Officials with NCDMV say the agency has been up against some major challenges ...