With more than 2 million active customer service jobs in the U.S., customer service is ranked as one of the most important jobs in the country. These positions bridge the gap between the customer and ...

Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...

Customer service is a vital part of any business. Logically, most business owners, managers and employees know this. However, I've noticed poor customer service is one of the biggest reasons companies ...

We asked industry leaders what the skills and traits are that they look for most when evaluating new customer experience hires. Editor’s note: This article was updated to reflect new data and ...

If you don't have these skills down, you might struggle to find success in your job.

In Field of Dreams, the voice in the cornfield tells Ray Kinsella, "If you build it, they will come." That may work in the movies, but if you want customers to keep coming back, you need a product or ...

PHOENIX--(BUSINESS WIRE)--In celebration of Customer Service Week, October 7-11, University of Phoenix is pleased to announce the launch of new career-focused skill pathways in customer service ...

SAN FRANCISCO--(BUSINESS WIRE)--Upwork (Nasdaq: UPWK), the world’s work marketplace, today announced the 10 most in-demand skills for technology, marketing, and customer service independent talent on ...