Nelly Voukaki, Co-Founder and Chief Customer Officer at Looper Insights, has 18+ years of experience in the digital media sector. From the moment we began building Looper Insights, our entire ethos ...

That isn’t by coincidence. Product management backgrounds are increasingly essential at the top of the corporate ladder today, particularly when it comes to facilitating organizational strategic ...

In business, “collaboration” is the default answer to the question, “How can we drive a philosophy of customer-centric behavior across our company?” While collaboration is indeed necessary, it’s not ...

Value stream alignment. Define value streams using the customer lifecycle to guide digital transformation and improve efficiency while prioritizing customer experience. Agile strategy approach. Use ...

Terms like “customer-focused” and “customer experience” have become trendy, but they are also often used as a catch-all when building or denoting corporate culture strategies. Brands stand to benefit ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

If you’re taking the initiative to be more customer-centric, these five points from the perspective of a customer service consultant will get you well on your way — while keeping you from making ...

Best Buy Company Inc.’s BBY operational efficiency, strategic growth investments and customer-centric initiatives have positioned it well in a challenging market. The company's financial performance, ...

Matrix, a provider of workforce management solutions is pleased to announce the appointment of Suzi Smith as chief strategic officer as part of their operating board development. In her new role Smith ...

“This strategic direction ensures that our resources are dedicated to empowering our customers and strengthening our partnerships in an industry that is rapidly evolving.” As part of this new approach ...

Centric Software® is delighted to announce the release of a success story about its customer, Aetrex. Centric Software ...