As of August 1, under a new Etsy Purchase Protection policy, Etsy customers can receive a full refund when they buy an item that doesn't match the description, is damaged or never arrives. The ...

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Etsy said Wednesday it will begin testing its first-ever loyalty program in September, a move designed to boost the online retailer's sluggish sales. The company said it will send invitations to a ...

To leave a review on Etsy, head to the Purchases page on your Etsy account. Reviews can be left on eligible items within the 100-day review period, which begins on an item's estimated delivery date.

To cancel an order on Etsy, you must contact the seller or shop you purchased the item from directly. Make sure to check the shop's policies regarding returns, exchanges, or cancellations before ...