Hotel front desk agents are the first line of customer support in the hospitality industry. They greet customers, assign rooms, schedule meeting halls, accept payment, dole out room keys and ensure ...

Nothing makes my heart ricochet around my ribcage faster than hearing the phone ring in a hotel room. My first thought is always "WHO IS THAT?" and I stare at the ringing phone with a frozen, panicked ...

PROVIDENCE, R.I. (WPRI) — Financial experts are sounding the alarm over a so-called “front desk scam” in which callers try to trick hotel guests into divulging their credit card information over the ...

Over the past few years, we've seen an increase in the availability and usage of smart home and voice assistant devices. Perhaps you even bring your own smart speaker when you travel to play music, ...

Ever wondered what the person at the front desk is really thinking when checking you into a hotel? I spoke with half a dozen current and former hotel front desk staffers who shared their pet peeves, ...

Austin, the friendly front desk agent checking me in at the St. Regis Bal Harbour, probably didn’t know it, but about an hour later I would be joining him and another front agent, Brittany, behind ...

He's told us how to book a hotel room like a boss and he's given a behind-the-scenes explanation for a common room problem but now our former front desk manager is back with the most important advice ...

A hand ringing a bell at a hotel check-in. Many modern hotels are going above and beyond when it comes to complimentary amenities—here's what you could ask for the next time you travel. With airline ...

Looking to get more out of your hotel stay? We got these insider tips from some front desk staff about how to improve your experience, avoid problems, or at least not get them angry at you: We get ...

Two bloggers walk into a hotel ... No, that’s not the opening line to a joke. We’re talking about two travelers who picked the same hotel chain — Andaz, a boutique Hyatt property. One stayed at a Los ...