The Hyatt Hotels Corporation began in 1957 when two brothers purchased a small motel near Los Angeles International Airport. That single location has grown to a global brand with 97,000 employees and ...

Hotels are moving away from guidebooks and guidelines and learning how to empower their employees to adapt their services and relationships with individual guests. These organizations are facing ...

Friendly and genuine interactions with hotel staff go a long way toward making or breaking a hotel stay; however, it takes a conscious plan and months of investment to deliver that guest experience.

Ian Schrager is rarely indifferent. The founder of the legendary nightclub Studio 54 and the mastermind behind some of hospitality’s most enduring hotels has reinvented his industry enough times to ...

Tarek el Sherif, managing director of V.Five Continents Hospitality Group, talks to Hotelier magazine about the mass appeal of dry hotels. When a hotel operator announces they run a dry hotel, they ...