In all the talk about omni-channels, interactive voice response (IVR) is rarely mentioned, yet it is the channel many customers must struggle through. Customer interaction vendor Aspect Software is ...

DIRECTV offers satellite television in all fifty states. It has 24 call centers, providing customer service from the stage of the curious potential customer, on to the point of sale and through ...

9 Reasons a Hosted IVR Beats Managing Your Own System Your email has been sent If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut ...

TEL AVIV, Israel--(BUSINESS WIRE)--CallVU, the leading provider of innovative Omni-Channel solutions that enable organizations to engage customers in their channels of choice, announced today the ...

IVR Pricing Is Erratic, But it Can Work in Your Favor Your email has been sent IVR pricing gets more complex as your needs get more advanced. Here’s how to avoid being blindsided by rising IVR costs.

Solidifying its stature as India’s leading IVR service provider In a testament to enduring innovation, MCUBE, a pioneer in cloud telephony, today marks decades of transformative advancements in ...

Manama, Bahrain – A unique, digital self-service solution has been launched in Bahrain to support Ahli United Bank (AUB) in transforming their digital customer interactions and elevating service ...