Chatbots and virtual assistants improve digital shopping experience, but just 11% of customers use them "As insurance prices have started to come down nationwide, a massive volume of active customers ...

TROY, Mich.: 21 May 2024 — With auto insurance rates higher than ever and more consumers in the market shopping for policies than ever before, 1 digital channels have become a critical component to ...

Nearly half (47%) of all new auto and home insurance policies are now purchased digitally, 1 underscoring the critical role insurance apps and websites now play as a conduit to new customer ...

Overall satisfaction with auto and property insurer digital experience declines despite lower premiums Inability to easily compare prices and coverage options limits brand consideration Chatbots and ...