Gas and electric utility says customers who got late fees for making payments by check can ask for fee refunds.

"Affordability is a core component of our mission to provide safe, reliable energy and we sincerely apologize to our customers impacted by this billing issue," National Grid said in a statement.

As National Grid seeks to raise electric and gas rates across New York, some customers are struggling to even reach them by ...

"Any National Grid customer — electric or gas — that has been affected by the company's unacceptable billing issues and has not received their bill for 60 days or more is not to be charged by ...

In a letter Monday, DPU leaders excoriated National Grid for failing to send timely ... “The Company’s failure to proactively acknowledge the billing issue and work constructively with the ...

A spokesperson for National Grid did not immediately respond ... the date the Company sends the customer its next bill.” The company must issue credits or refunds to customers who already ...

Syracuse, N.Y. – National Grid today unveiled a proposed rate settlement with New York regulators that would increase a ...

National Grid has delivered electricity and natural ... before writing this too but it turns out they haven’t fixed the issue I called about last year! They mixed up my social security number ...

The average National Grid customer’s electric bill would rise 20% over three years in a rate hike plan submitted to ...

In May 2024, National Grid released a new five-year strategic plan calling for a 50% step-up in investments to be funded by a GBP 7 billion rights issue and noncore asset disposals. The step-up in ...

National Grid (NYSE: NGG) on Friday announced a three-year electricity and natural-gas delivery-rate plan for the company’s ...