Optus has unveiled a service it has been using since May, which gives customers moving to the NBN a single interface for all their needs during the transition off legacy network. Speaking at the ...

Virgin Mobile has blitzed an Australian Communications Consumer Action Network (ACCAN) report detailing disappointing customer service from Australia's telco providers; however, the telco stopped ...

Optus has been crowned the global king of social media customer service at the international contact centre awards in Las Vegas. The telco nabbed two prizes at the event: best use of social media ...

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE (Nasdaq:NICE) business, today announced that Optus Business has signed a strategic partnership with NICE inContact to deliver NICE inContact ...

You have reached your maximum number of saved items. Remove items from your saved list to add more. More than 90,000 Optus customers in Brisbane and parts of Queensland continue to be affected by a ...

THE iPhone 6 has been out for a month, and many customers still haven’t received their orders. But that’s not the worst part of this story. Optus has been particularly prominent, with its ads covering ...

Optus customers across Queensland were unable to dial triple-0 from their home phones in another disaster for the embattled ...

WHY are Optus and Telstra still advertising for something they don’t have? The iPhone 6 has been out for a month but many customers still haven’t received their orders. Optus has been particularly ...

Some Queensland Optus customers say they are still affected by a network outage on Thursday, despite the telco insisting the issue has been resolved. More than 90,000 Optus customers across Brisbane ...