Outsourcing is not a new notion. Nevertheless, experts are still arguing about its positive and negative effect on businesses. Both devotees and critics of outsourcing are right. In cases when all the ...

SonicWall execs announced that they are focusing efforts to insource all call centers for both tech and sales support, leading to reduced wait times and improved processes. The announcement, which was ...

Businesses are constantly looking for strategies that will improve their bottom line, whether it be investigating potential cryptocurrency investments or looking for ways to streamline their ...

Teradata has outsourced technical support for its on-prem data warehouses to IBM, according to a report in The Register today. Teradata neither confirmed nor denied the report, but told Datanami that ...

Editor's take: As businesses increasingly rely on outsourced tech support to cut costs, the risks associated with these operations are coming into sharper focus. The threat is no longer just about ...

Usability, price and features certainly are important factors when selecting an EHR, but a new survey from Black Book research finds one element of vendors that differentiates customer loyalty and ...