SSA officials were weighing eliminating telephone support for claims processing and direct-deposit account transactions.

Social Security will no longer let people change bank information by phone, alleging the practice is behind direct deposit fraud.

Cloud phone systems are scalable and flexible for remote teams, providing advanced call routing and customer service features. However, pricing varies widely among providers, making it difficult ...

Customer Relationship Management (CRM) helps organizations deliver exceptional customer service and support. Good CRM tools and strategies enable call centers, contact centers, and customer support ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...