You are visiting an office in Texas and need immediate help with a computer application. Because of the problem’s complexity, you figure a phone call won’t resolve the issue. You need a live visit ...

The "self driving" car company has confirmed that a remote, human-operated assistance center is helping out pretty much all the time. Reading time 3 minutes Things just keep getting worse for Cruise, ...

Business leaders are responsible for examining and implementing technologies that are proven, cost-effective and easy to use while also offering long-term solutions that reimagine workflows, speed up ...

WASHINGTON, Feb 17 (Reuters) - Alphabet self-driving unit Waymo on Tuesday defended its use of remote assistance personnel in the face of questions from Congress and said they have ‌never been used to ...

The growing field of teleoperations enables humans in remote locations to take over the controls of an Autonomous Vehicle (AV) when necessary, such as when lane markings are missing or an unexpected ...

GM-owned Cruise is responding to allegations that its cars are not really self-driving because they require frequent help from humans working as "remote assistants" to get through tricky drives.