Companies make mistakes, and sometimes those mistakes are costly. From erroneous health insurance claim rejections to double charges on credit cards, consumers who aren't paying attention can end up ...

Resolving a product complaint with a manufacturer or retail outlet can prove frustrating for a consumer. A few options exist, however, to help consumers deal with a product or service complaint. A ...

Virtually everyone working in the food service industry who deals with customers will have to deal with complaints at some point in their career. Whether you work behind a counter, wait on tables, ...

Run a restaurant for more than a month and you'll almost certainly hear a complaint in that time. The occasional complaint in the restaurant industry is inevitable, due to customer expectations, ...

When customers give you negative feedback, via survey, tweet, email, text message, phone, Facebook, or in person, your first job is to pacify the complaining customer–immediately. At that initial ...

Better Business Bureau Survey finds growing trend with AI.