At the University of North Georgia, a State Leadership Institution, leadership is not just a concept—it's a way of life. Our commitment to leadership permeates every aspect of our university, shaping ...

com·pas·sion | kÉ™m-ˈpa-shÉ™n — noun — sympathetic consciousness of others’ distress, together with a desire to alleviate it. This definition should also include firefighters, EMS and all first ...

The Installation Management Command's Service Culture Campaign focuses on caring and engaged leadership, seen as key to developing highly effective teams capable of supporting installation senior ...

Focus on values and relationships, be sure people have enough freedom and motivation to make the right choices and, ultimately, that will get you to that true service excellence environment. In ...

Executive Director at the DMZ, a tech incubator for high-potential startups to scale and grow into world-class businesses. Painfully long waits to check out your merchandise. Automated responses and ...

Service management organizations are beginning to focus on improvements, principally on service delivery and the type of services that are being delivered. This is being driven by a shift in consumer ...

Today’s push for superior customer service is being underscored by the financial incentives/disincentives embedded in Medicare payment methodology. Strategists also point to the long-term reality of ...