Shopify has hired dozens of outsourced customer-service representatives in recent months. These contractors help merchants troubleshoot issues on their online stores. The outsourcing came after ...

Canadian commerce tech company Shopify unleashed a slew of features and updates for its merchants on Wednesday, in a blitz of platform enhancements it is calling Shopify Editions. The debut of the ...

Shopify is testing an OpenAI-powered translation bot for its customer-support staff. It's the latest AI experiment the company has implemented for its support division. The company has been testing ...

In the past week, Shopify's partnership with Visualsoft was announced to enhance connected retail experiences by integrating online and in-store shopping, supported by research showing 88% of UK ...

Shopify payment extension with 48-hour onboarding and fraud protection to help merchants improve checkout conversion ...