IT staff plays a crucial role in keeping organizations running optimally. Support ticketing software aids your IT team in helping your organization while being as productive as possible. The longer a ...

Irvine ticketing software maker Paciolan Inc. has nabbed $20 million in funding from Palo Alto’s Technology Crossover Ventures. The company plans to use the money to “round out our product set,” said ...

A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...

Incidents, requests, and interventions will now be centralized in a single platform. NARSA has chosen the company Alton to ...

Martin LaMonica is a senior writer covering green tech and cutting-edge technologies. He joined CNET in 2002 to cover enterprise IT and Web development and was previously executive editor of IT ...

The market for big-ticket server software is going the way pork bellies and other commodities once did: Prices are going down. The overall market for infrastructure software needed to run business ...