IPI’s Pauseable now available on AWS Marketplace. Extends Flagship PCI DSS functionality to Amazon Connect users  .IPI ...

A Winning CX Strategy for Black Friday Success. Martin Taylor of Content Guru discusses the role of the contact centre on ...

UK Police Forces Risk Missing AI Opportunities as Majority Yet to Fully Implement Tools according to Content Guru - contact ...

Sabio Group is a global digital experience transformation services specialist with major operations in the UK (England and ...

CCA Global proudly announces the winners of the CCA Women in Leadership Awards 2025, held on Tuesday 11 November in Manchester. The event celebrated exceptional women driving innovation and excellence ...

Multi-year extension addresses accelerating market demand for an integrated, best-in-class Unified Communications as a Service (UCaaS)-Contact Centre as a Service (CCaaS) solution from a single ...

We’ve recently launched our “Voice of the Consumer” research at MaxContact, and the results offer clear insights into what UK customers actually want when they interact with contact centres in 2025.

Paula Kennedy Garcia Appointed to Lead the Organisation into Its Next Era of Growth and Innovation. Forward Emphasis International (FEI), a leading provider of BPO and complex CX services in the ...

MaxContact’s State of UK Business Process Outsourcing report, based on a survey of 100 BPO industry leaders, paints a surprisingly positive picture. In a tight economy, this is an industry that is ...

Capita plc have announced it has secured a five-year agreement to deliver front-line customer support services for ScottishPower customers across the UK. The customer management contract, worth up to ...

One of the UK’s leading Customer Management Specialists, Response, has today become Kura following a successful management buy-out last year. The award winning Company, which has been providing ...

ENGIE Completes its Digital Transformation towards the cloud – ENGIE now benefits from a seamless CX thanks to the rapid deployment of Genesys Cloud. ENGIE is a world leader in low-carbon energy and ...