Instead of replacing call center employees with AI, Teleperformance uses AI to 'neutralize accents'. This makes them easier for customers to understand.

A few different services may loop the Jefferson County 911 Center in with their calls to help resolve a situation or send for ...

AI agents will offer integrated capabilities that allow consumers to control multi-process functions unlike existing AI that ...

Sanas is a good example. Founded in 2020 ... inspired by a fellow student’s frustrating experience working in a call center. “Max and Shawn’s friend, Raul, who had to return to Nicaragua ...

There were rumblings last week that Spencer Torkelson was playing right field in a simulated game. Those rumblings were real.

Illinois was named a Judicial Hellhole for the ninth consecutive year in 2024. The systemic legal abuse in Cook County’s ...

The discovery of an extermination center has shaken a small community in Jalisco. The negligence of the authorities, who ...

Mehmet Oz will likely face questions during his confirmation hearing about his past support of expanding the Medicare ...

Meet Daisy (aka "dAIsy"), an AI chatbot designed with the real voice of an employee's grandmother and a classic nan likeness, including silver hair, glasses and a cat named Fluffy. Daisy was developed ...

Businesses are using AI for more than answering the phones. Jagriti Dawar, branch president for RobotLab of Eastern ...

The Trump administration on Monday repeatedly stonewalled a federal judge seeking answers about whether the government had ...

Legal experts and civil rights advocates criticize the crackdown on public speech as the Justice Department investigates ...