Discover where the government tech services specialists at DMI are seeing the most interest in AI from federal customers and ...

Incorporating GenAI processes throughout its operations is a must for a bank competing in today’s financial environment.

The Georgia Senate gave unanimous, final passage to a bill Thursday that would overhaul the state’s antiquated 911 system. Under the proposal, call centers across the state would be encouraged to ...

Q4 2024 Earnings Conference Call March 14, 2025 8:00 AM ETCompany ParticipantsJanet Chang - Investor Relations DirectorXiang Li ...

The Trump Justice Department announced on February 20 that it believes the legal protections against firing administrative ...

This was coming. Also the fake call centers duping western citizens for millions didn't help either. Big crash coming. With a workforce of around 90,000 employees in India and tens of thousands more ...

These AI agents function continuously, processing incoming calls at any hour, which addresses the traditional limitations of human-staffed call centers bound by working hours and time zones. The ...