Almost a year ago, Swedish fintech company Klarna unleashed havoc in the call center industry with a shock announcement: Its ...

The Charleston County Consolidated Emergency Communications Center has adopted a new and more advanced call-handling software ...

In addition, you’ll need to decide whether you’re willing to pay for a call recorder or whether you want free software with potentially fewer features. Keep in mind that the laws around call ...

We list the best cloud phone systems, to make it simple and easy to set up and manage a software PBX platform ... and an AI-powered call center platform. Dialpad also advertises its Voice ...

With three years spent researching, comparing, and testing software products ... over 150 articles on topics including VoIP, contact centers, unifi... Rachel Williams has been an editor for ...

Reps only assist with software issues, not tax advice. You have to visit a location or call to get a quote. In-person appointments may have wait times. If you need expert guidance, you must ...

PC hardware is nice, but it’s not much use without innovative software. I’ve been reviewing software for PCMag since 2008, and I still get a kick out of seeing what's new in video and photo ...

In a look ahead at a week of Cambridge and Somerville events, there’s a free pi day pie potluck, comedy against cancer, Mobius performance art called “Slay,” Ukrainian folk-rock, a St. Patrick’s fun ...

Amazon is mandating cloud-based processing for Echo voice commands, removing local storage and disabling Alexa’s voice ID to expand its generative AI capabilities. An antitrust probe opened in ...

On the other hand, cost issues in case of on-premise call center software impede the growth to certain extent. However, emergence of advanced technologies such as artificial intelligence, predictive ...

Once a call is recorded, it's saved to your phone and you can listen back to the call or read the transcript of it. Here's how to record a call and read the call's transcript back with iOS 18.1 ...