NATO must prioritize the reform of its command and control systems to ensure its members are effective and compatible with ...

Through a new “Diamond Leadership” model, Houston Methodist aims to standardize its executive structure and create a single definition of quality across the organization. The crown of the “diamond” is ...

US Senators introduce the "Keep Call Centers in America Act of 2025" to curb AI use and offshoring in customer service.

President Trump's "AI Action Plan" aims to boost artificial intelligence and build data centers across the U.S., potentially straining the nation's power supply.

Just this month, Microsoft’s Chief Commercial Officer (CCO) announced that the company had saved approximately $500 million by using AI across its call centers. It’s an impressive display of what AI ...

A new report shows Nashville child care centers serving low-income families face critical funding gaps without public funding.

A new report shows Nashville child care centers serving low-income families face critical funding gaps without public funding.

Here are the latest scam call center simulator codes! Redeem them now to get more cash with minimal effort!

Smoke remnants call firefighters back one day after Hardeeville structure fire Hardeeville fire crews once again responded to an area laundromat after hearing reports of smoke coming from the building ...

To support residents impacted by the flooding in the Vado area, Doña Ana County has established a dedicated call center to answer questions and connect the publ ...