As utility and communications companies around the globe work to enhance customer satisfaction while alleviating pressure on overburdened call centre staff, those leading the charge are achieving ...

The Global Capability Centres wave is well underway in India, and the country has an opportunity to become a trusted partner ...

This week’s tenders see the departments of transport, tourism, public works and National Treasury make direct appeals to the ...

Contact centres relying on outdated technology are not just falling behind – they are actively losing customers, revenue and the ability to compete, says James Guthrie, founder of Smartz Solutions.

The networking leader lifted the lid on new products across its product portfolio at the Cisco Live conference in Amsterdam ...