Anywhere365 will integrate Microsoft’s new Teams Phone Extensibility for Dialogue Cloud (pictured) into its contact centre platform. The integration – which will be generally available by the end of ...

Google has finally acquired the Israeli cybersecurity startup Wiz for a total of $32 billion. More details here.

A lawsuit over the tragedy that unfolded a year ago in central Florida is an early test of who is legally to blame when kids’ ...

Megan Garcia says her son would still be alive today if it weren’t for a chatbot urging the 14-year-old to take his own life. In a lawsuit with major implications for Silicon Valley, she is seeking to ...

In today's Tech Bytes, ABC's Andrew Dymburt breaks down Apple's new iPhone with no port. Then unpacks Amazon's latest update with Alexa sharing voice recordings to the cloud.

Stories of fear and heroism after not one but two EF-4 tornadoes carved a path of destruction in northwest Arkansas. The town ...

The Trump administration has proposed adding additional identity verification requirements to Social Security phone services.

Felix Castro of the National Weather Service in Hanford said they have seen the funnel cloud that was spotted in north of ...

HyperX’s latest model has a boom mic for gaming, and a hidden omni-directional mic for regular headphones use.

An opt-in Alexa feature called "Do Not Send Voice Records" stops requests from being sent to the company. It will soon be ...

Google is reportedly getting ready to work with MediaTek for its next set of AI chips, also known as Tensor Processing Units.

Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and multiple channels efficiently.