Anywhere365 will integrate Microsoft’s new Teams Phone Extensibility for Dialogue Cloud (pictured) into its contact centre platform. The integration – which will be generally available by the end of ...

Telviva's Call2Teams helps businesses reduce cost, complexity by enabling native voice calling within Microsoft TeamsThe cloud-native solution slashes costs by up to 40%, significantly reducing set-up ...

Megan Garcia says her son would still be alive today if it weren’t for a chatbot urging the 14-year-old to take his own life. In a lawsuit with major implications for Silicon Valley, she is seeking to ...

The Huawei Pura 70 Ultra is now getting a new update. This update is for February 2025, and it brings a new security patch to the table. Read more about it at the very end of the article. Huawei ...

In today's Tech Bytes, ABC's Andrew Dymburt breaks down Apple's new iPhone with no port. Then unpacks Amazon's latest update with Alexa sharing voice recordings to the cloud.

Felix Castro of the National Weather Service in Hanford said they have seen the funnel cloud that was spotted in north of ...

Microblink has launched an AI-powered, cloud-based comprehensive identity verification platform to make things easier for ...

An opt-in Alexa feature called "Do Not Send Voice Records" stops requests from being sent to the company. It will soon be ...

Google is reportedly getting ready to work with MediaTek for its next set of AI chips, also known as Tensor Processing Units.

Most of the focus in generative AI has been on text-based interfaces used to generate text, images, and more. The next wave ...

Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and multiple channels efficiently.