The software company SAP successfully leveraged AI tools to begin selling to the small and medium enterprises (SMEs) market, ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

Modern consumers expect personalized experiences, and businesses striving to meet these expectations are turning to ...

The overall customer experience is the key aspect that distinguishes a company from its competitors, irrespective of the ...

Murugasu, U. and Subbarao, A. (2025) Customizing Customer Experience: A Systematic Review of Digital Personality in Telecommunications. Open Journal of Business and Management, 13, 1449-1479. doi: ...

Learn how Senior Director of Loyalty and CRM Rachel Dorfman and her peers work in tandem to help the company’s customers ...

Map Dynamics was established in 2010 and is the software behind over 800+ events annually. MapD, a wholly owned subsidiary of ARway.ai is proud to announce a new customer win with MidSouth Media ...

The Design Your Career Journey EDGE Award activity will provide you with guidance and support to explore career options and make informed decisions for your future The Design Your Career Journey ...

Beyond insights, AI orchestrates the entire customer journey, helping to ensure that interactions across channels are cohesive and relevant. Whether a prospect first interacts with a brand through ...