The city of High Point plans to launch a new online customer service portal next week as part of an ongoing upgrade of its ...

Forex cards have become a preferred payment option for international travel. They are convenient, widely accepted, and help manage foreign exchange rates. Yet, like any payment tool, they are not ...

Your worst moments will become your greatest opportunities for building true customer loyalty.

Pricing is a powerful tool. Used well, it reinforces value, discipline and strategic clarity. Used as a crutch, it delays ...

Industry veteran Melissa Coffey looks at how a business model shift in powersports could help dealers attract a new generation of riders.

It highlights the perils of "trusted third parties"—and reminds us what the whole point of decentralized protocols was to ...

Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you ...

For years, companies tried to solve this by hiring more people, writing better scripts, and adding more dashboards. But volume kept increasing, complexity kept growing, and agents kept burning out.

A special $236.1 million debt built up in N.B. Power "variance accounts," which electricity customers have been paying a ...

First-year honors nursing majors (left to right) Jared Ramos, Erin McCarthy, Alannah Crozier, Charlotte Rotter and Kalisa ...

At least in the area of ​​customer service, Gartner analysts predict that the cost of generative AI per problem solution will ...