Quiq reports that retaining customers is crucial for profitability. Effective strategies include personalizing communication, ...

By adopting Zoom CX solutions capable of combining voice, chat and video in a single platform Cricut was able to dramatically ...

About EngageLab EngageLab is a world-leading AI-powered omnichannel customer engagement solution provider, uniting technology ...

Starting a business is often described as one of the most challenging yet rewarding endeavors an entrepreneur can pursue. However, the reality is that many independent startups struggle to survive ...

From the most recent HONOR X7d release to imaginative in-store experiences, HONOR is aligning price, durability and service ...

An empathetic experience can still be delivered with the right mix resources, as long as businesses meet clients wherever and ...

Research from POPX reveals widespread channel adoption of artificial intelligence (AI) to improve operations and security.

Award recognizes Euna's customer support team for delivering fast, reliable, and high-quality service while navigating complex organizational and technology changes ...

After Dec. 31, T-Mobile customers will no longer be able to contact the phone carrier through Apple Messages, a convenience that allowed customers to handle tasks such as switching plans, purchasing ...

While there is widespread speculation that AI will drastically reduce customer service headcount, currently only 20% of leaders have reduced agent ...

Eloboss expands its unified platform with new supported game titles and a structured customer rewards system, reinforcing its ...

New Hampshire joins lawsuit against Uber, accusing the rideshare company of deceptive practices in selling and billing for ...