Anger can be hard to deal with at work. But understanding what’s behind it can be the key to unlocking a way forward.

Your worst moments will become your greatest opportunities for building true customer loyalty.

Add Yahoo as a preferred source to see more of our stories on Google. Close-up of a Costco Wholesale shopping cart inside a warehouse aisle. - Erman Gunes/Shutterstock Sometimes, change can be a good ...

As reported by The Verge, Burger King is launching its own AI chatbot (how many are there now?) powered by Open-AI, creatively named Patty, that will reside in the headsets of its employees. It's ...

Learn how to navigate emotional clients with insights from The Black Swan Group. Discover techniques to calm clients before court and improve outcomes. Turning Point alternative Super Bowl halftime ...

Verizon, one of the big three U.S. phone carriers, has had a challenging 2025 as it continues to suffer from a troubling consumer trend that’s hurting its business. Amid recent struggles, the ...

In his new book The Transformation Economy: Guiding Customers to Achieve Their Aspirations, B. Joseph Pine II argues that there is a new offering companies can provide: change. In this adapted excerpt ...

I may be angry (and have every right to be), but I always take a deep breath before I get on the call so I can come in calm. I remember that the customer service rep isn't the person who created the ...

Jammu and Kashmir captain Paras Dogra looked to take the sting out of a headbutting incident during the second day of India's Ranji Trophy final after he rammed his helmet into that ...

Rhenn is a Manila-based content writer with a love for all things geek and pop culture, and science and technology. He has over 1,900 articles to his name, most of which exploring the many dimensions ...