Yet, too many organisations still worship NPS and CSAT scores as their guiding Key Performance Indicators (and the basis of how they incentivise their employees), without questioning whether those ...

Post-purchase customer calls or automated surveys have become standard for high-value purchases such as cars, designer ...

In a press briefing held yesterday, Anna-Kasia Itkonen, a spokesperson for the EC, skirted awkwardly around the question of ...

While some large enterprises will benefit enormously from these endeavors, not everyone is using these new ...

Q4 2024 Earnings Call Transcript March 3, 2025 Fortrea Holdings Inc. misses on earnings expectations. Reported EPS is $0.18 ...

Commerce Secretary Lutnik signaled in an interview on March 5th, 2025 that the U.S. government will rethink the BEAD program.

Danish Nagda describes himself as a reluctant entrepreneur. Life presented him with a situation that would alter his personal ...