The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

"Affordability is a core component of our mission to provide safe, reliable energy and we sincerely apologize to our customers impacted by this billing issue," National Grid said in a statement.

"Any National Grid customer — electric or gas — that has been affected by the company's unacceptable billing issues and has not received their bill for 60 days or more is not to be charged by ...

In a letter Monday, DPU leaders excoriated National Grid for failing to send timely ... “The Company’s failure to proactively acknowledge the billing issue and work constructively with the ...

BUT IN A MARCH LETTER. NATIONAL GRID SAID THE ISSUE WASN’T CORRECTED AFTER ALL AND WOULD, QUOTE, PROVIDE AN UPDATE WHEN IT HAS BEEN FULLY RESOLVED. IN THE MEANTIME, BILL JUST WANTS HIS BILL.

The DPU says the utility company can not charge more than 60 days of backpay after months of billing failures thousands ... In a letter, they said that National Grid hasn’t sent bills to an ...

In a letter to National Grid, DPU officials wrote, “The company’s failure to proactively acknowledge the billing issue and work constructively with the Department to craft an appropriate solut ...

National Grid customers in ... vetoed versions of a bill to create a utility consumer advocate — a position he described as having “the authority to issue subpoenas, conduct investigations ...

See reviews below to learn more or submit your own review. National Grid has delivered electricity and natural gas services to the northeastern United States and the United Kingdom since the 1990s.

National Grid crews work at the site of a ruptured natural gas pipe in Troy, N.Y. in 2007. Inflation and increased demand on the utility system is expected to cause winter home heating bills to ...

FROM BILL PRINTING ISSUES TO METER READINGS. AFTER WE STARTED ASKING QUESTIONS, DPU FOUND NATIONAL GRID’S ACTIONS INEXCUSABLE AND UNFAIR AND ORDERED THE COMPANY TO WAIVE COLLECTION OF CHARGES ...