News

Massachusetts DPU slaps National Grid over 'severe billing errors'
In a letter Monday, the state Department of Public Utilities scolded National Grid for failing to bill 35,000 customers ...
National Grid fined by Mass. DPU, electric customers could see $15 million back
A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...
Power Technology8h
Ofgem may penalise National Grid-SP Energy JV for project delays
Ofgem is considering penalising National Grid-SP Energy Networks' joint venture (JV) for delays in the EGL1 project's ...
WHDH 7News10d
‘Inexcusable:’ State DPU comments on National Grid billing error, 35k customers did not get bills
The Massachusetts Department of Public Utilities (DPU) says around 35,000 customers didn’t get their monthly bills when ...
WWLP on MSN10d
DPU penalizes National Grid for billing errors that impacted thousands
The DPU says the utility company can not charge more than 60 days of backpay after months of billing failures thousands of customers, according to NBC Boston. In a letter, they said that National Grid ...
WWLP-22News10d
DPU penalizes National Grid for billing errors that impacted thousands
The problem was heightened by National Grid’s failure to report it to the DPU after it came to light in November. Now, they say the company can not charge those customers for any usage more than ...
The Boston Globe10d
If your National Grid gas bills were delayed this winter, you’ll pay for only two months
“Apart from the utter failure to perform the routine utility obligation of rendering bills in a timely manner, [National Grid] compounded its lapse by failing to inform the [DPU] in November ...