The Social Security Administration has reduced wait times for those contacting the agency. However, with its employees already overworked, upcoming changes could increase wait times again.

Gov. Gretchen Whitmer outlined a broad array of policy goals in her State of the State speeches over the years. How many ...

Police in Ypsilanti, Michigan responded to a mental health crisis with a heavy, 30-hour standoff that left a home badly ...

Cloud Communication Tools Help Service Franchises Strengthen Client Engagement Southfield, United States - February 26, ...

The Social Security Administration (SSA) is rolling out a major change to the way it handles customer service.

Discover how smart booking systems in office soundproof pods and booths are redefining space efficiency for focus, conversation and collaboration.

Nowadays, there are a lot of ways you can make viewing things on your smartphone simpler and more ergonomic — ranging from Pop Socket-like devices that stick to the back of your phone to cases with ...

Groundbreaking AI Supervisor Engine coordinates agents built with natural language to resolve complex customer service cases, and manage human handoffs for fast and accurate resolutions ZÜRICH and SAN ...

New 911 communication infrastructure costing almost $300,000 will replace an outdated analog system, according to the police ...

Sheriff Matt Lane is asking permission to buy millions of dollars’ worth of hardware and software from a single company, instead of paying many businesses to provide the equipment.