Swedish fashion company H&M Group plans to lay off 181 workers from its downtown Chicago customer service call center, according to a notice filed with the state last week.

Today’s call centers offer businesses a wealth of valuable features to help answer customers’ calls faster and provide efficient customer service. They route incoming callers to the right person ...

TESDA’s Enterprise-Based Education and Training (EBET), in partnership with WrkPod, the scholars, who were also near-hires of the company, completed a specialized Global Virtual Assistant (GVA) ...

As patients hang up faster and delay care, practices abandon shared call centers for dedicated front office support The ...

Artificial intelligence promises to automate the white-collar work that made India a tech powerhouse. The country is racing to adapt before it’s too late.

SuperStaff advances secure, compliant healthcare outsourcing with expanded HIPAA operations and ISO renewal. MAKATI ...

The wrong infrastructure decision won't fail immediately — it will quietly limit your growth. Here's how to spot it early.

Moby Strategic Assessment and Operational Pivot. Management attributed 2025 financial underperformance to internal execution failures ...

As AI reshapes work, talent leaders must shift from brokering scarce labor to designing accountable hybrid human–AI systems ...

London, UK, February 28, 2026 -- Paul J Maliekkal, a distinguished leader in the outsourcing industry, founded KRSP Solution in Singapore, focusing on optimizing and streamlining government services.

Leading global BPO expands its nearshore footprint as demand for high-quality, AI-enabled contact center solutions accelerates across Latin America NEW YORK, Feb. 25, 2026 (GLOBE NEWSWIRE) -- CGS ...

Q4 2025 Earnings Call February 25, 2026 8:30 AM ESTCompany ParticipantsMegan Repine - Vice President of Investor RelationsD.